Refund

Refunds, cancellations, and billing recourse.

The public refund page should state eligibility, timing, and how to reach billing support.

Refund Policy

Last updated: 2026-03-12

This policy explains how Syzygy reviews refund requests for Syzygy digital software subscriptions and activation-code purchases completed through our hosted checkout flow.

What this policy covers

This policy covers billing support, refund review, cancellation handling, and purchase disputes for direct Syzygy purchases. Store-managed purchases, if any, may also be governed by the relevant app store or payment provider rules.

Digital entitlement model

Syzygy is digital software. A purchase may provide a subscription, activation code, license key, account entitlement, device-seat entitlement, or another digital access right. Because digital access can be delivered immediately, refund handling depends on the payment provider, the applicable law, and whether the entitlement has been revealed, redeemed, materially used, refunded, charged back, or revoked.

Eligibility

A refund request may be reviewed when one of the following is true:

  • the order was charged more than once by mistake;
  • the purchased entitlement could not be provisioned due to a service-side issue;
  • a legal right of withdrawal or mandatory consumer protection rule applies; or
  • the order was canceled before the activation code was revealed or materially used.

Refunds are generally not guaranteed after an activation code has been revealed, copied, downloaded, or otherwise consumed, unless applicable law requires otherwise or a provider-side billing error is confirmed.

Cases that are usually not refundable

Unless applicable law or the payment provider requires otherwise, a refund may be denied or limited when:

  • the activation code, license key, or entitlement was revealed, redeemed, transferred, or materially used;
  • the request is based on a regional price difference or a later price change after the order was completed correctly;
  • the purchase was made from a store, reseller, or payment provider whose own refund process controls the transaction;
  • access was suspended or revoked because of fraud, chargeback, security risk, abuse, or breach of the Terms of Service;
  • the request is outside the applicable refund window or lacks enough information for us or the provider to verify the order; or
  • the issue can reasonably be resolved through support, provisioning correction, or replacement access instead of refund.

Timing

Contact us as soon as possible after the charge appears. Include the order ID, purchase email, and a short explanation of the issue so we can verify the transaction and determine the correct handling path.

Where a payment provider, app store, card network, or local law sets a specific refund, withdrawal, cancellation, or dispute deadline, that deadline may control. Provider-side review, fraud screening, tax handling, bank processing, and chargeback procedures may affect timing.

Cancellation and access

If a refund is approved, the related order, activation code, and associated entitlement may be suspended, revoked, or marked unusable. Account deletion does not automatically create a refund.

Approved refunds are normally returned through the original payment method or handled by the payment provider. We may require you to stop using the refunded entitlement and delete locally stored license material or downloaded paid materials where applicable.

Payment processor

Some payments may be processed through Paddle or another authorized payment provider. Provider-side chargeback, fraud-review, tax, or compliance rules may affect the final timing and outcome of a refund decision.

If you believe a charge is incorrect, contact support before starting a chargeback where possible. Chargebacks may trigger provider-side dispute handling, access suspension, fraud review, and additional evidence requests.

Support